As a general rule, items purchased through the EVOWOW shop are not replaced when you select and confirm the wrong item.
Before confirming the request
- Check carefully which item you selected.
- Make sure the purchase is intended for the correct character.
- Review the item's description and attributes.
- Check your bags and equipment so you do not accidentally purchase an item or duplicate that you do not need.
Once a correctly selected request has been confirmed and completed, the item is not exchanged for another simply because you changed your mind or selected the wrong item.
If there is a technical problem
If the shop delivers a different item from the one requested, the request is completed incorrectly because of a system error, or the item is not delivered at all, use the Feedback page.
The team can review the shop records and correct the request when a technical problem is confirmed.
Author: EVOWOW