As a general rule, Donate Points that have already been spent on a correctly delivered item or service are not restored simply because you changed your mind or selected the wrong item, character, or service.
Shop requests and the information required to reconcile payments are recorded, so EVOWOW can investigate what was requested, whether the Donate Points were handled correctly, and whether the item or service was delivered.
When can a correction be made?
- Technical problem: if Donate Points are deducted incorrectly, the shop fails to deliver the requested item or service, or a system error completes the request incorrectly, the case can be investigated and a confirmed error corrected.
- Duplicate or clearly incorrect payment: EVOWOW will cooperate in investigating the transaction and providing an appropriate refund when the payment can be confirmed.
- Unused Donate Points purchased with real money: where applicable law provides a right of withdrawal or refund, EVOWOW's rules do not limit that statutory right.
What is normally not refundable?
- a correctly completed purchase after you simply change your mind;
- an item or service that you selected incorrectly;
- a purchase made for the wrong character when the request was completed exactly as submitted.
Before confirming a purchase, carefully check the character, item or service, currency, and final request.
If you believe there was a technical error or payment problem, use the Feedback page. Provide your username and enough information to locate the transaction, but never send your password, payment-card details, or other sensitive payment information.
The detailed rules governing payments and refunds are provided in the Terms of Use. Donate Points may not be sold or exchanged outside the official EVOWOW systems.